Senior User Experience Designer, IBM iX (Columbus, OH) in Columbus, OH at IBM

Date Posted: 9/21/2018

Job Snapshot

Job Description


The Senior User Experience Designer (UX Strategist) creates transformative, brand specific experiences by uncovering deep human insights that drive measurable business outcomes. This role is a lead “dot-connector” that works iteratively with multiple groups, e.g. account service, brand strategy, creative, technology, and client teams.
The ideal “t-shaped” candidate has a broad understanding across all project phases, deep knowledge in one or more areas, and is comfortable construct meaningful end-to-end experiences that span across multiple touchpoints and channels, e.g. digital, physical, environmental, etc.

Responsibilities:
  • Support experience strategy through all project phases to uncover customer insights, define a strategy to innovate the customer experience, and create a roadmap to guide the execution of that strategy
  • Lead and/or execute UX work, including ethnographies, personas, experience maps, strategic frameworks, collaborative ideation session, storyboards, prototypes, wireframes, technical oversite, as well as iterative testing throughout
  • Oversee and strategically guide interdisciplinary teams through research, strategy and implementation work--manage priorities and methods
  • Make recommendations to clients and project teams based on a balance of desirability, feasibility, and viability
  • Articulate and own the project vision, working to ensure project team alignment
  • Mentor and manage junior team members

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