Product Field Engineer in Tucson, AZ at IBM

Date Posted: 9/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tucson, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/22/2018

Job Description

Work on some of the newest and cutting-edge storage equipment that IBM has to offer. As a Product Field Engineer, you will be a large part of how products develop and grow throughout the product lifecycle. Team members work closely with each other, development, and other teams to provide the best possible customer experience.

The DS8K Product Field Engineer (PFE) supports the service structure and serviceability of the DS8K enterprise disk storage product. The PFE is typically engaged to provide technical expertise for critical situations. The PFE also works with Development, Engineering, Test, Reliability Availability Serviceability (RAS) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Further, the PFE provides support to Technology Support Services (TSS) and Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies.

Responsibilities of this role include using a number of problem reporting tools such as Remote Technical Assistance Information Network (RETAIN – field call reporting system) and Configuration Management Version Control (CMVC). The PFE provides break-fix support, critical situation support (especially for such Software products as CSM and Copy Services), customer impact event repair action analysis, and field engineering change support. Finally, the PFE participates in the Early Ship Programs in preparation for Post General Availability (GA).

IBM's Systems develops and implements a full range of technologies that power many of the world’s information systems, including servers, semiconductors, storage devices, and networking components. For more information please visit http://www-03.ibm.com/systems

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