Network Engineer II - Data Center Engineering in Dallas, TX at IBM

Date Posted: 9/22/2018

Job Snapshot

Job Description

IBM Bluemix Infrastructure (SoftLayer), has a global network that is deployed using cutting-edge platforms and we are looking fore Network Engineer II is to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of SoftLayer’s networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.

Responsibilities Include:
  • Receive escalations from our NOC, Network Support Engineers, and Management
  • Provide support to Sales for customer related network issues
  • Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with customers
  • Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required
  • Performance analysis and optimization
  • Create diagrams and other documentation of network environments
  • Ability to recognize and prioritize critical tasks independently
  • Plan, schedule, and implement network maintenances
  • Meet project deadlines
  • Collaboratively manage vendor support escalations

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