IT/Support Leader in Dallas, TX at IBM

Date Posted: 7/11/2018

Job Snapshot

Job Description

  • Define project scope, goals, and deliverables within support and their varied capacities.
  • Effectively communicate expectations to stakeholders and executives on the initiatives and steady state of the department.
  • Lead the project execution and delivery and help the help desk team maintain an overall vision with supporting plans.
  • Refine support practices and execution approach using standards and best practices.
  • Identify and resolve issues and conflicts within the teams.
  • Identify and manage floor plans and building capacities for the sites we manage.
  • Plan, schedule, and track moves within the users we support in our office locations.
  • Proactively manage growth and expansion in both a technical and space capacity.
  • Develop and deliver progress reports to management and other stakeholder including issue/action item logs, project status, and risks.
  • Manage partners and contracts for the vendors with how we request services.
  • Build, develop, and grow any business relationships vital to the success.
  • Develop and advocate best practices and tools for IT Help desk and management.

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