Delivery Project Manager- SAP in Bedford at IBM

Date Posted: 8/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bedford
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/5/2018

Job Description

IBM Global Business Services (GBS) helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM's global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.
IBM's state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:
  • The CIC NS is one of IBM’s highest performing delivery centres worldwide – for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
  • More than 100 of our employees received promotion in 2015 alone. Structured career development programs are helping us grow our future leaders from within.
  • We are very focused on continuous skill development – staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth.
  • Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development.
We are looking for a Delivery Project Manager, SAP to provide account leadership to the application services delivery team. You will ensure client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. You will build client satisfaction through formulation, development, implementation, and delivery of application services responding to client requirements. You will also manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. You will own quality for service provided by the delivery organization and be responsible for tracking and reporting on service level performance.

Responsibilities:
  • Assume overall accountability for SAP AMS delivery, including and not limited to Operational management, attainment of Service Level Agreements, Ticket and request for Service management, contract and scope management, etc;
  • Display excellent balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and leading global deliver team;

  • Create commercially viable delivery plans for the Account and achieved margin expansion;
  • Review and provide oversight on overall IBM deliverables;
  • Establish deep and wide relationships at an executive level as well as within various senior layers of the client management through personal trust and eminence;
  • Achieve a high client satisfaction score consistently;
  • Liaise with the client stakeholders and internal service groups and formulate internal resourcing strategy to fulfill the demand pipeline to address resourcing needs;
  • Manage delivery on time and on budget;
  • Successfully identify, analyze and manage risks and issues for the account/program using risk management methodologies;
  • Manage client escalations and develop corrective action plans for schedule/cost/quality variances when appropriate;
  • Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring and closure phases;
  • Perform status reporting to the client executives through dashboard presentations;
  • Bring Thought Leadership and offer solutions to the client problems though innovation and breakthrough insights;
  • Maintain contract documents and PCRs;
  • Display strong process oriented skills;
  • People Management: Build and develop a high performing delivery team.

Requirements:
  • Certification in at least one SAP module for ECC 6.0 or SAP S4/HANA Finance (formerly SAP Simple Finance) or SAP HANA Enterprise Cloud (HEC) is preferred;
  • Experience in end to end SAP Implementations, SAP upgrades and SAP Retail is an asset;
  • Knowledge of emerging technologies and solutions for SAP is an asset;
  • Solid experience around client relationship management, financial management, delivery management, program management and people management.

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.